---
title: "ARUON Research — refund policy"
description: "When an ARUON Research order is not charged, when it is refunded, and how a crypto payment is refunded."
canonical: "https://reir.aruon.ai/refund-policy"
source: "https://reir.aruon.ai/refund-policy"
lang: "en"
---

# ARUON Research — refund policy

Last updated October 25, 2026

- If we can't produce the report you ordered (the place is outside our coverage, or a data source fails), you are not charged. The order is quoted for scope instead.
- If a paid report is not delivered within the stated turnaround, you get a full refund on request.
- If a delivered report contains a material factual error, we correct it and re-send it free. If we can't, you get a full refund.
- Delivered research can't be returned, so there are no refunds for a change of mind after delivery.
- Crypto payments are refunded only to the wallet that paid, in the same coin, for the US-dollar amount paid.

Aruon-ai LLC · contact [rbernard@aruon.ai](mailto:rbernard@aruon.ai) · [reir.aruon.ai](https://reir.aruon.ai/) · this page as markdown: [https://reir.aruon.ai/refund-policy.md](https://reir.aruon.ai/refund-policy.md)